Legal

Terms of Engagement

Operator: AURELIS EXECUTIVE (“AURELIS”, “we”). Contact: info@aurelisexecutive.com · +31 6 28 24 62 19

Last updated: 24 August 2026

1. Nature of service

AURELIS EXECUTIVE provides private concierge coordination for global mobility: private aviation and helicopter arrangements, chauffeured transfers, yacht charter, villa and hotel stays, and related itinerary management. We act as a arranging intermediary and client representative. Unless expressly agreed in writing, we are not the carrier, hotelier, or vessel operator.

2. Enquiries are not bookings

Submitting a form or message is a request for contact, not a confirmed reservation. A binding engagement arises only when we issue a written confirmation (email sufficient) stating the scope, price or fee basis, and material conditions, and you accept that confirmation.

3. Third-party suppliers

Flights, yachts, vehicles, hotels and related services are provided by independent operators. Their conditions of carriage, house rules and safety requirements apply in addition to these terms. We select partners with care but are not liable for supplier defaults beyond our obligation to coordinate diligently and to assist with remedies where reasonably possible.

4. Client obligations

• Provide accurate passenger, schedule and preference information in good time.
• Hold valid travel documents, visas, medical certificates and insurance as required for the itinerary.
• Comply with safety, security and conduct rules of operators and venues.
• Pay deposits and balances by the dates stated in the confirmation.

5. Fees and payment

Fees, supplier charges, taxes and currency are set out in the written confirmation. Unless otherwise agreed, remaining balances for travel components fall due fourteen (14) days before departure or service start. Late payment may result in cancellation by suppliers without liability to AURELIS beyond returning recoverable sums actually received and not yet paid onward.

6. Changes and cancellation

Change and cancellation rules follow the supplier terms and any special conditions in your confirmation. AURELIS may charge a coordination fee for material amendments. Force majeure events (including airspace closures, extreme weather, strikes, or regulatory action) may require itinerary changes; we will use reasonable efforts to rebook or refund recoverable amounts.

7. Discretion and confidentiality

We treat all client identities, itineraries and commercial details as confidential and do not publish or promote them. You agree not to publicly attribute security-sensitive logistics in a way that compromises operational discretion.

8. Liability

To the fullest extent permitted by mandatory law, AURELIS’s aggregate liability arising from an engagement is limited to the coordination fees paid to AURELIS for that engagement. We are not liable for indirect or consequential loss, lost business, or pure economic loss. Nothing excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited under applicable law. Claims relating to carriage by air may be governed by international conventions (including the Montreal Convention) as applicable to the operating carrier.

9. Website

Website content is informational. Destinations listed indicate network presence, not a guarantee of availability on any date. We may update services and destinations without notice.

10. Governing law and disputes

These terms are governed by the laws of the Netherlands. Courts of Amsterdam have exclusive jurisdiction, without prejudice to mandatory consumer protections if you qualify as a consumer under EU law.

11. Severability

If any provision is held invalid, the remainder continues in force. The invalid provision shall be replaced by a valid one closest to the original commercial intent.

12. Contact

Questions on these terms: info@aurelisexecutive.com.